Our Services

Anglicare North Coast promotes dignity and fulfilling lives for all by offering services such as housing, food and bill assistance, financial, cultural and social wellbeing, and disaster recovery.

Financial Counselling

People may experience sudden changes in their lives affecting their financial situation and security. A job loss, a downturn in business, an accident, illness or loss of a loved one, a relationship breakdown, or being the victim of fraud, other crime, or a natural disaster can have serious financial implications.

For other people, financial problems may be more chronic: high debt, multiple creditors, or addictions may get in the way of stable finances.

In all these situations, our Financial Counsellors can help.

Gambling can contribute to financial stress. If you or someone you care about is running into trouble with gambling, we can also help. 

Further information and online resources are available here:

https://www.gamblinghelp.nsw.gov.au/  

https://www.buttery.org.au/northern-rivers-gambling-counselling-service/

  • FREE Financial Counselling from a Financial Counsellor accredited with the Financial Counselling Association of NSW (FCAN).

(NB – accredited Financial Counsellors receive ongoing training and supervision)

The Richmond Tweed and the Clarence Valley.

Anyone who is experiencing financial difficulties can access our service.

The service is available by appointment only. Please call our Grafton office on 02 6643 4844 to make an appointment.
  • Financial Counsellors provide a free service for people having money problems, in particular debts.
  • Financial Counsellors don’t tell you what to do but they do help you identify the options available.
  • Financial Counsellors can offer support when you decide what to do.
  • Financial Counsellors help you understand what will happen once you’ve made your decision.
  • Financial counsellors act independently and without conflict of interest as they don’t receive money from any financial institutions.
  • Your rights regarding debt and debt collection.
  • Assessing your financial situation and your options.
  • How to talk to your creditors.
  • Bankruptcy.
  • Credit laws and practices.
  • Give information on investments.
  • Recommend sources of credit.
  • Do Tax Returns.
  • Help you to get extra credit.
  • Give out charitable assistance.
  • Tell you what to do.
This service is funded by the:
Australian Government Department of Social Services Logo

“Sometimes we learn together in a classroom or community, sometimes in a pool or on a bicycle, sometimes we work in the garden together, and most importantly, we have fun.”

Migrant Services

3E's to Freedom

Education. Employment. Empowerment.

The 3Es to Freedom program emerged from Anglicare North Coast’s practical experience in delivering settlement services to families from refugee backgrounds. Working predominantly with female heads-of-households arriving as refugees, the emerging practice wisdom of Anglicare North Coast (ANC) indicated that economic and financial independence positively impacted other areas of women’s lives.  These included increased confidence and self-esteem, wider work / career choices and reduced dependence on relationships that were potentially abusive. This is congruent with research suggesting that improving women’s financial security plays an important role in increasing their safety and reducing vulnerability to violence.

Portrait of Middle-aged Woman
Friendship, Support, Connected, Respect, Confidence etc.

Education. Employment.
Empowerment.

ANC was keen to explore ways of harnessing our practice wisdom to make a difference at local levels, whilst contributing to the body of knowledge in this area. We developed a research-informed hypothesis that women from refugee backgrounds were less likely to be victims of domestic and family violence if they were educated, employed and empowered (thus the 3Es). The concept held appeal for the Federal Government Department of Social Services, Family Services Branch, who invited ANC to submit a proposal for funding that aligned with the National Plan to Reduce Violence against Women and their Children 2010 – 2022. Following a successful submission, the 3Es to Freedom Action Research Pilot was funded for twelve months, commencing in July 2016 in Coffs Harbour.

The pilot specifically aimed to support and empower vulnerable women experiencing or at risk of violence through the provision of an intensive education and employment programme and aimed for results in improved physical and emotional wellbeing, increased independence and better family and social relationships.

The success of the program within its first six months, saw additional funding under the Third Action Plan (2016-2019) and the extension of the 3Es program in Coffs Harbour for a further two years as well as expanding it to two further areas: the Richmond Tweed (NSW) and Gold Coast (Qld) areas.

Mental Health Recovery

Continuity of Supports (Cos)

The Continuity of Supports program will provide participants who were previously supported under Partners In Recover (PIR) and who are found ineligible for the NDIS, to continue to receive responsive support as needed.

Referrals are currently closed for the Cos program
Hopeful Elderly Man
Drowning Need Help

National Psychosocial Support Transition (NPS/T)

The Commonwealth Government has provided funding from July 2020 to June 2021 to support previous Partners in Recovery participants living with severe and persistent mental health issues to test their eligibility for the National Disability Insurance Scheme (NDIS), and transition to the NDIS, or Continuity of Supports program.

Referrals closed for NPS

Community Housing

About our Community Housing

Anglicare North Coast is a well established and very experienced Community Housing Provider. Community Housing is for people who are eligible for public housing because of their low household income. Anglicare North Coast Community Housing provides affordable, secure and well maintained tenancies to households in the Clarence Valley and Tweed. A household can be a single adult, a couple, two or more related or unrelated people sharing, or a family.

All of the properties we manage are very well maintained. We employ a Maintenance Officer to do ‘handyman’ type jobs and also have good relationships with a range of other trades people. All maintenance is attended to promptly. As a Community Housing provider, we do not discriminate against anyone or give preferential treatment on the basis of religion, marital status, gender, ethnicity, age, or for any other reason. In all our program areas, we uphold the values of our organisation. Community Housing tenants can be assured that we will demonstrate respect, compassion, fairness, integrity and inclusiveness.

How to access our Community Housing

To be eligible for Anglicare North Coast Community Housing you must first be registered with Housing NSW.

You can lodge your application online or apply by phone on 1800 422 322.

After confirming your eligibility with Housing NSW, you can apply for Anglicare North Coast Community Housing

by downloading the application form and following the instructions.

We do not offer crisis housing or temporary accommodation. 

To assist people experiencing homelessness: https://www.facs.nsw.gov.au/housing/help/ways/are-you-homeless

Information For Community Housing Tenants

Emergency Relief

Anglicare North Coast provides financial assistance, advice and referrals for people who are in financial crisis. We can provide some immediate help through supermarket vouchers, food parcels and vouchers to help with phone and power bills. We can also explore ways to help people make things stretch that little bit further, and assist with simple budgeting if needed. Importantly, we can put people in touch with other local agencies if they feel like things are getting too overwhelming or complicated. 

We offer ER across the Richmond Tweed, Clarence Valley and Mid North Coast areas. People can call us for an appointment or apply online via the link on this page. We can either talk to you over the phone or arrange an appointment in a local office where possible.

Disaster Recovery Program

Under the terms of the NSW state disaster plan, Anglicare has a designated role to play in assisting Community Services staff, and other volunteer agencies in the operation of Evacuation or Recovery centres, should they be required. In order to be prepared to be of real help following a natural or man-made disaster, volunteers are required to undertake a full day training course, to become Disaster Recovery accredited. In this way Anglicare Disaster Recovery teams have been established at 12 locations up and down the region each with a Team Leader. Our Regional Disaster Recovery Coordinator, based in the Maclean office, coordinates the training, administration and activity (in times of activation) of teams.

Anyone over 18, with a heart for helping people and prepared to work under the Anglicare umbrella, can train to be a Disaster Recovery volunteer. Training courses are free to attend, with costs recoverable from the state government, and are regularly scheduled, rotating up and down the diocese.

Our ‘General Support’ role underpins the other Community Partners. The work we are asked to do can range from assisting Red Cross volunteers to register victims, to assisting The Salvation Army to feed people, and much more in between. Team Leaders are often part of Local Emergency Management committees and network with the other agencies involved – Red Cross, Salvation Army and The Chaplaincy Network. In addition Anglicare also has a new role – to provide Material Aid to disaster victims, when required, as part of the support offered to victims accessing an evacuation centre.

Post-Disaster Catastrophe

Disaster Recovery Training

To Be Advised

Details of venue, and other requirements, will be given on registration. Reimbursement of travel costs is available, to those attending from other locations.

Contact Details

If you would like to find out more about Anglicare North Coast Disaster Recovery Training in your area, please contact:
Phone: (02) 6645 1244 or: 0429 329 777 Email: oweng@anglicarenorthcoast.org.au